We have a 90 day no questions asked return policy and offer free return shipping.
To take advantage of our return policy, please follow these steps:
1. Please obtain your 6-digit order number which can be found in your order confirmation email.
2. Contact us via:
· Email: sales@utilityflake.com
· Text: 630-296-8877
3. We will then proceed to send you a prepaid return shipping label.
4. Please package up your order as neatly as possible.
5. Print and attach the prepaid return shipping label that was sent to you and cover any other shipping labels that may have been on the package from before.
6. Either place the package in your mailbox with the flag up, give the package to your mail carrier, or take the package to your local post office.
We will proceed to refund/exchange your order the following business day that it is received.
*Please note: The refund can take up to 3-5 days to process through your credit card.